HoPSoP Customer Agreement
This HoPSoP Customer agreement contains the terms and conditions that governs your access to and use of the Service Offerings and is an agreement between HoPSoP Services.and you or the entity you represent you. This agreement takes effect when you click an “I Accept” button or check box presented with these terms or, if earlier, when you use any of the Service Offerings (the “Effective Date”). You represent to us that you are lawfully able to enter into contracts e.g., you are not a minor. If you are entering into this agreement for an entity, such as the company you work for, you represent to us that you have legal authority to bind that entity.
- Use of the Service Offerings.
1.1 Generally, you may access and use the service offerings in accordance with this agreement. Service level agreements may apply to certain service offerings. You will adhere to all laws, rules, and regulations applicable to your use of the service offerings, including the service terms and conditions, the acceptable use policy and the other policies .
1.2 Your account, to access the services, you must create a HoPSoP account associated with a valid e-mail address. Unless explicitly permitted by the service terms and conditions, you may only create one account per email address. You are responsible for all activities that occur under your account, regardless of whether the activities are undertaken by you, your employees or a third party (including your contractors or agents) and, except to the extent caused by our breach of this agreement, we and our affiliates are not responsible for unauthorized access to your account. You will contact us immediately if you believe an unauthorized third party may be using your account or if your account information is lost or stolen. You may terminate your account and this agreement at any time.
1.3 Support to You, If you would like support for the services other than the support we generally provide to other users of the services without charge, you may enroll for customer support in accordance with the terms of the “HoPSoP Services” support guidelines.
1.4 Third Party Content, such as software applications provided by third parties, may be made available directly to you by other companies or individuals under separate terms and conditions, including separate fees and charges. Because we may not have tested or screened the Third Party Content, your use of any Third Party Content is at your sole risk.
- CUSTOMER CATEGORISATION
2.1. The company will treat the customer as a retail client, or a professional as per the terms defined under the markets in financial instruments directive , and as amended from time to time. The customer’s categorisation will be determined by the company based on the information that the customer provides when completing the application form. The responsibility thus lies on the customer to notify the company for any change to his/ her personal circumstances in writing.
2.2. If there is a change in the personal circumstances of the customer, the request for recategorisation must be communicated to the company in writing, and the company will consider such a request at its discretion.
2.3. The Company may review the customer’s categorisation from time to time to determine if re-categorisation is necessary in accordance with regulatory requirements.
3.1 Service Offerings, We may change, discontinue, or deprecate any of the service offerings (including the service offerings as a whole) or change or remove features or functionality of the service offerings from time to time. We will notify you of any material change to or discontinuation of the service offerings.
3.2 To APIs, We may change, discontinue or deprecate any APIs for the services from time to time but will use commercially reasonable efforts to continue supporting the previous version of any API changed, discontinued, or deprecated for 12 months after the change, discontinuation, or deprecation (except if doing so (a) would pose a security or intellectual property issue, (b) is economically or technically burdensome, or (c) is needed to comply with the law or requests of governmental entities).
3.3 To the service level agreements. We may change, discontinue or add service level agreements from time to time .
- Security and Data Privacy.
4.1 HoPSoP Security, Without limiting or your obligations under , we will implement reasonable and appropriate measures designed to help you secure your content against accidental or unlawful loss, access or disclosure.
4.3 Service Attributes, To provide billing and administration services, we may process service attributes in the HoPSoP Services region(s) where you use the service offerings and the HoPSoP Services regions in India. To provide you with support services initiated by you and investigate fraud, abuse or violations of this agreement, we may process service attributes where we maintain our support and investigation personnel.
- Your Responsibilities:
5.1 Your Content. You are solely responsible for the development, content, operation, maintenance, and use of Your Content. For example, you are solely responsible for:
(a) the technical operation of Your Content, including ensuring that calls you make to any Service are compatible with then-current APIs for that Service;
(b) compliance of Your Content with the Acceptable Use Policy, the other Policies, and the law;
(c) any claims relating to Your Content;
(d) properly handling and processing notices sent to you (or any of your affiliates) by any person claiming that Your Content violate such person’s rights, including notices pursuant to the Digital Millennium Copyright Act.
5.2 Other Security and Backup. You are responsible for properly configuring and using the Service Offerings and taking your own steps to maintain appropriate security, protection and backup of Your Content, which may include the use of encryption technology to protect Your Content from unauthorized access and routine archiving Your Content. HoPSoP log-in credentials and private keys generated by the Services are for your internal use only and you may not sell, transfer or sub licence them to any other entity or person, except that you may disclose your private key to your agents and subcontractors performing work on your behalf.
5.3 End User Violations. You will be deemed to have taken any action that you permit, assist or facilitate any person or entity to take related to this Agreement, Your Content or use of the Service Offerings. You are responsible for End Users’ use of Your Content and the Service Offerings. You will ensure that all End Users comply with your obligations under this Agreement and that the terms of your agreement with each End User are consistent with this Agreement. If you become aware of any violation of your obligations under this agreement by an End User, you will immediately terminate such End User’s access to Your Content and the Service Offerings.
5.4 End User Support. You are responsible for providing customer service (if any) to End Users. We do not provide any support or services to End Users unless we have a separate agreement with you or an End User obligating us to provide support or services.
- Fees and Payment
6.1. Service Fees. We calculate and bill fees and charges monthly. We may bill you more frequently for fees accrued if we suspect that your account is fraudulent or at risk of non-payment. You will pay us the applicable fees and charges for use of the Service Offerings as described on the HoPSoP Site using one of the payment methods we support. All amounts payable under this agreement will be made without set off or counterclaim, and without any deduction or withholding. Fees and charges for any new Service or new feature of a Service will be effective when we post updated fees and charges on the HoPSoP.com Site
6.2 Taxes. All fees and charges payable by you are exclusive of applicable taxes and duties, including VAT and applicable sales tax. You will provide us any information we reasonably request to determine whether we are obligated to collect VAT from you, including your VAT identification number. If you are legally entitled to an exemption from any sales, use, or similar transaction tax, you are responsible for providing us with legally-sufficient tax exemption certificates for each taxing jurisdiction. We will apply the tax exemption certificates to charges under your account occurring after the date we receive the tax exemption certificates. If any deduction or withholding is required by law, you will notify us and will pay us any additional amounts necessary to ensure that the net amount that we receive, after any deduction and withholding, equals the amount we would have received if no deduction or withholding had been required. Additionally, you will provide us with documentation showing that the withheld and deducted amounts have been paid to the relevant taxing authority.
- Temporary Suspension:
7.1 Generally. We may suspend your or any End User’s right to access or use any portion or all of the Service Offerings immediately upon notice to you if we determine:
(a) your or an End User’s use of or registration for the Service Offerings (i) poses a security risk to the Service Offerings or any third party, (ii) may adversely impact the Service Offerings or the systems or Content of any other HoPSoP customer, (iii) may subject us, our affiliates, or any third party to liability, or (iv) may be fraudulent;
(b) you are, or any End User is, in breach of this Agreement, including if you are delinquent on your payment obligations for more than 15 days; or
(c) you have ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of your assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
(b) you remain responsible for any applicable fees and charges for any Service Offerings to which you continue to have access, as well as applicable data storage fees and charges, and fees and charges for in-process tasks completed after the date of suspension;
(c) you will not be entitled to any service credits under the service level agreements for any period of following subjects.
- Term; Termination
8.1. Term. The term of this agreement will commence on the effective date and will remain in effect until terminated by you or us .
(a) Termination for Convenience. You may terminate this agreement for any reason by: (i) providing us notice and (ii) closing your account for all Services for which we provide an account closing mechanism. We may terminate this agreement for any reason by providing you 30 days advance notice.
(b) Termination for Cause.
(i) By Either Party. Either party may terminate this agreement for cause upon 30 days advance notice to the other party if there is any material default or breach of this agreement by the other party, unless the defaulting party has cured the material default or breach within the 30 day notice period.
(ii) By Us. We may also terminate this agreement immediately upon notice to you (A) for cause, if any act or omission by you or any End User results in a suspension described i (B) if our relationship with a third party partner who provides software or other technology we use to provide the Service Offerings expires, terminates or requires us to change the way we provide the software or other technology as part of the Services, (c) if we believe providing the Services could create a substantial economic or technical burden or material security risk for us, (D) in order to comply with the law or requests of governmental entities, or (E) if we determine use of the Service Offerings by you or any End Users or our provision of any of the Services to you or any End Users has become impractical or unfeasible for any legal or regulatory reason.
8.3. Effect of Termination.
(a) Generally. Upon any termination of this Agreement:
(i) all your rights under this agreement immediately terminate;
(ii) you remain responsible for all fees and charges you have incurred through the date of termination, including fees and charges for in-process tasks completed after the date of termination;
(iii) you will immediately return or, if instructed by us, destroy all HoPSoP Content in your possession;
(b) Post-Termination Assistance. Unless we terminate your use of the Service Offerings during the 30 days following termination:
(i) we will not erase any of Your Content as a result of the termination;
(ii) you may retrieve Your Content from the Services only if you have paid any charges for any post-termination use of the Service Offerings and all other amounts due; an
(iii) we will provide you with the same post-termination data retrieval assistance that we generally make available to all customers.any additional post-termination assistance from us is subject to mutual agreement by you and us.
- Proprietary Rights:
9.1 Your Content. As between you and us, you or your licencors own all right, title, and interest in and to Your Content. Except as provided , we obtain no rights under this Agreement from you or your licencors to Your Content, including any related intellectual property rights. You consent to our use of Your Content to provide the Service Offerings to you and any End Users.
9.2 Your Submissions. Your Submissions will be governed by the terms of the HoPSoP License, unless you specify one of our other supported licenses at the time you submit Your Submission.
9.3 Adequate Rights. You represent and warrant to us that: (a) you or your licencors own all right, title, and interest in and to Your Content and Your Submissions; (b) you have all rights in Your Content and Your Submissions necessary to grant the rights contemplated by this agreement; and (c) none of Your Content, Your Submissions or End Users’ use of Your Content, Your Submissions or the Services Offerings will violate the Acceptable Use Policy.
9.4 Service Offerings License. As between you and us, we or our affiliates or licencors own and reserve all right, title, and interest in and to the Service Offerings. We grant you a limited, revocable, non-exclusive, non-sub licensable, non-transferrable license to do the following during the Term: (i) access and use the Services solely in accordance with this agreement; and (ii) copy and use the HoPSoP Content solely in connection with your permitted use of the Services. Except as provided in this
9.5, you obtain no rights under this Agreement from us or our licencors to the Service Offerings, including any related intellectual property rights. Some Content may be provided to you under a separate license, such as the HoPSoP License or other open source license. In the event of a conflict between this agreement and any separate license, the separate license will prevail with respect to that HoPSoP Content.
9.6 License Restrictions. Neither you nor any End User may use the Service Offerings in any manner or for any purpose other than as expressly permitted by this agreement. Neither you nor any End User may, or may attempt to, (a) modify, alter, tamper with, repair, or otherwise create derivative works of any software included in the Service Offerings (except to the extent software included in the Service Offerings are provided to you under a separate license that expressly permits the creation of derivative works), (b) reverse engineer, disassemble, or decompile the Service Offerings or apply any other process or procedure to derive the source code of any software included in the Service Offerings, (c) access or use the Service Offerings in a way intended to avoid incurring fees or exceeding usage limits or quotas, or (d) resell or sublicense the Service Offerings. All licenses granted to you in this Agreement are conditional on your continued compliance this Agreement, and will immediately and automatically terminate if you do not comply with any term or condition of this Agreement. During and after the Term, you will not assert, nor will you authorize, assist, or encourage any third party to assert, against us or any of our affiliates, customers, vendors, business partners, or licencors, any patent infringement or other intellectual property infringement claim regarding any Service Offerings you have used. You may only use the HoPSoP Marks in accordance with the Trademark Use Guidelines.
9.7 Suggestions. If you provide any Suggestions to us or our affiliates, we will own all right, title, and interest in and to the Suggestions, even if you have designated the Suggestions as confidential. We and our affiliates will be entitled to use the Suggestions without restriction. You hereby irrevocably assign to us all right, title, and interest in and to the Suggestions and agree to provide us any assistance we may require to document, perfect, and maintain our rights in the Suggestions.
10.1. General. You will defend, indemnify, and hold harmless us, our affiliates and licencors, and each of their respective employees, officers, directors, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to any third party claim concerning: (a) your or any End Users’ use of the Service Offerings (including any activities under your HoPSoP account and use by your employees and personnel); (b) breach of this agreement or violation of applicable law by you or any End User; (c) Your Content or the combination of Your Content with other applications, content or processes, including any claim involving alleged infringement or misappropriation of third-party rights by Your Content or by the use, development, design, production, advertising or marketing of Your Content; or (d) a dispute between you and any End User. If we or our affiliates are obligated to respond to a third party subpoena or other compulsory legal order or process described above, you will also reimburse us for reasonable attorneys’ fees, as well as our employees’ and contractors’ time and materials spent responding to the third party subpoena or other compulsory legal order or process at our then-current hourly rates.
10.2. Process. We will promptly notify you of any claim subject , but our failure to promptly notify you will only affect your obligations to the extent that our failure prejudices your ability to defend the claim. You may: (a) use counsel of your own choosing (subject to our written consent) to defend against any claim; and (b) settle the claim as you deem appropriate, provided that you obtain our prior written consent before entering into any settlement. We may also assume control of the defense and settlement of the claim at any time.
THE SERVICE OFFERINGS ARE PROVIDED “AS IS.” WE AND OUR AFFILIATES AND LICENCORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE REGARDING THE SERVICE OFFERINGS OR THE THIRD PARTY CONTENT, INCLUDING ANY WARRANTY THAT THE SERVICE OFFERINGS OR THIRD PARTY CONTENT WILL BE UNINTERRUPTED, ERROR FREE OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT, INCLUDING YOUR CONTENT OR THE THIRD PARTY CONTENT, WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENCORS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.
- Limitations of Liability. WE AND OUR AFFILIATES OR LICENCORS WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA), EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENCORS WILL BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH:
(A) YOUR INABILITY TO USE THE SERVICES, INCLUDING AS A RESULT OF ANY (I) TERMINATION OR SUSPENSION OF THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE SERVICE OFFERINGS, (II) OUR DISCONTINUATION OF ANY OR ALL OF THE SERVICE OFFERINGS, OR, (III) WITHOUT LIMITING ANY OBLIGATIONS UNDER THE SLAB, ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME OF ALL OR A PORTION OF THE SERVICES FOR ANY REASON, INCLUDING AS A RESULT OF POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS.
(B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.
(c) ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY YOU IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE SERVICE OFFERINGS.
(D) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR THE DELETION, DESTRUCTION, DAMAGE, LOSS OR FAILURE TO STORE ANY OF YOUR CONTENT OR OTHER DATA. IN ANY CASE, OUR AND OUR AFFILIATES’ AND LICENSORS’ AGGREGATE LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE AMOUNT YOU ACTUALLY PAY US UNDER THIS AGREEMENT FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS PRECEDING THE CLAIM.
- Modifications to the Agreement.
We may modify this Agreement (including any Policies) at any time by posting a revised version on the HoPSoP Site or by otherwise notifying you that provided, however, that we will provide at least 90 days with advance notice for adverse changes to any Service Level Agreement. Subject to the 90-day advance notice requirement with respect to adverse changes to Service Level Agreements, the modified terms will become effective upon posting or, if we notify you by email, as stated in the email message. By continuing to use the Service Offerings after the effective date of any modifications to this Agreement, you agree to be bound by the modified terms. It is your responsibility to check the HoPSoP Site regularly for modifications to this agreement. We last modified this agreement on the date listed at the end of this agreement.
14.1 Confidentiality and Publicity. You may use HoPSoP Confidential information only in connection with your use of the Service Offerings as permitted under this agreement. You will not disclose HoPSoP Confidential Information during the Term or at any time during the 5 year period following the end of the Term. You will take all reasonable measures to avoid disclosure, dissemination or unauthorized use of HoPSoP Confidential Information, including, at a minimum, those measures you take to protect your own confidential information of a similar nature. You will not issue any press release or make any other public communication with respect to this agreement or your use of the Service Offerings. You will not misrepresent the relationship between us and you (including by expressing or implying that we support, sponsor, endorse, or contribute to you or your business endeavors), or express or imply any relationship or affiliation between us and you or any other person or entity except as expressly permitted by this agreement.
14.2 Force Majeure. We and our affiliates will not be liable for any delay or failure to perform any obligation under this agreement where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
14.3 Independent Contractors; We and you are independent contractors, and neither party, nor any of their respective affiliates, is an agent of the other for any purpose or has the authority to bind the other. Both parties reserve the right (a) to develop or have developed for it products, services, concepts, systems, or techniques that are similar to or compete with the products, services, , systems, or techniques developed or contemplated by the other party and (b) to assist third party developers or systems integrators who may offer products or services which compete with the other party’s products or services.
14.4 No Third Party Beneficiaries. This agreement does not for any third party beneficiary rights in any individual that is not a party to this Agreement.
14.5 Indian Government Rights. The Service Offerings are provided to the Indian Government as “commercial items,” “commercial computer software,” “commercial computer software documentation,” and “technical data” with the same rights and restrictions generally applicable to the Service Offerings. If you are using the Service Offerings on behalf of the India Government and these terms fail to meet the Indian Government’s needs or are inconsistent in any respect with federal law, you will immediately discontinue your use of the Service Offerings.
14.6 Import and Export Compliance. In connection with this agreement, each party will comply with all applicable import, re-import, export, and re-export control laws and regulations, including the Export Administration Regulations, the International Traffic in Arms Regulations, and country-specific economic sanctions programs implemented by the Office of Foreign Assets Control. For clarity, you are solely responsible for compliance related to the manner in which you choose to use the Service Offerings, including your transfer and processing of Your Content, the provision of Your Content to End Users, and the HoPSoP region in which any of the foregoing occur.
(a) To You. We may provide any notice to you under this agreement by: (i) posting a notice on the HoPSoP Site; or (ii) sending a message to the email address then associated with your account. Notices we provide by posting on the HoPSoP Site will be effective upon posting and notices we provide by email will be effective when we send the email. It is your responsibility to keep your email address current. You will be deemed to have received any email sent to the email address then associated with your account when we send the email, whether or not you actually receive the email.
(b) To Us. To give us notice under this agreement, you must contact HoPSoP as follows: (i) by facsimile transmission to +91-8902584253; or (ii) by personal delivery, overnight courier or registered or certified mail to HoPSoP Services, 130/7- Dum dum Road, kolkata-700074. We may update the facsimile number or address for notices to us by posting a notice on the HoPSoP Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided registered or certified mail will be effective three business days after they are sent.
(c) Language. All communications and notices to be made or given pursuant to this agreement must be in the English language.
“Acceptable Use Policy” means the policy currently available at www.HoPSoP.com as it may be updated by us from time to time.
“Account Information” means information about you that you provide to us in connection with the creation or administration of your HoPSoP account. For example, Account Information includes names, usernames, phone numbers, email addresses and billing information associated with your HoPSoP account.
“API” means an application program interface.
“HoPSoP Confidential Information” means all nonpublic information disclosed by us, our affiliates, business partners or our or their respective employees, contractors or agents that is designated as confidential or that, given the nature of the information or circumstances surrounding its disclosure, reasonably should be understood to be confidential. HoPSoP Confidential Information includes: (a) nonpublic information relating to our or our affiliates or business partners’ technology, customers, business plans, promotional and marketing activities, finances and other business affairs; (b) third-party information that we are obligated to keep confidential; and (c) the nature, content and existence of any discussions or negotiations between you and us or our affiliates. HoPSoP Confidential Information does not include any information that: (i) is or becomes publicly available without breach of this Agreement; (ii) can be shown by documentation to have been known to you at the time of your receipt from us; (iii) is received from a third party who did not acquire or disclose the same by a wrongful or tortious act; or (iv) can be shown by documentation to have been independently developed by you without reference to the HoPSoP Confidential Information.
“HoPSoP Content” means Content we or any of its affiliates make available in connection with the Services or on the HoPSoP Site to allow access to and use of the Services, including WSDLs; Documentation; sample code; software libraries; command line tools; and other related technology. HoPSoP Content does not include the Services.
“HoPSoP Marks” means any trademarks, service marks, service or trade names, logos, and other designations of HoPSoP and its affiliates that we may make available to you in connection with this agreement.
“HoPSoP Support Guidelines” means the guidelines currently available at www.HoPSoP.com, as they may be updated by us from time to time.
“HoPSoP Site” means www.HoPSoP.com and any successor or related site designated by us.
“Content” means software (including machine images), data, text, audio, video, or images.
“Documentation” means the developer guides, getting started guides, user guides, quick reference guides, and other technical and operations manuals and specifications for the See
www.HoPSoP.com, as such documentation may be updated by us from time to time.
“End User” means any individual or entity that directly or indirectly through another user: (a) accesses or uses Your Content; or (b) otherwise accesses or uses the Service Offerings under your account. The term “End User” does not include individuals or entities when they are accessing or using the Services or any Content under their own HoPSoP account, rather than your account.
“Policies” means the Acceptable Use Policy, the Site Terms, the Service Terms, the Trademark Use Guidelines, all restrictions described in the HoPSoP Content and on the HoPSoP Site, and any other policy or terms referenced in or incorporated into this Agreement. Policies does not include whitepapers or other marketing materials referenced on the HoPSoP Site.
“Service” means each of the web services made available by us or our affiliates, including those web services described in the Service Terms.
“Service Attributes” means Service usage data related to your account, such as resource identifiers, metadata tags, security and access roles, rules, usage policies, permissions, usage statistics and analytics.
Shipping & Delivery Policy
HoPSoP.com is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Kolkata Region.
How long does it take for an order to arrive?
Orders are dispatched within 3 working days or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 7 to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 8902584253 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Cancellation by the Customer:
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at email@example.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
- If you cancel your order before your product has been dispatched, we will refund the entire amount (in case of pre-paid order).
- If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges ( in case of pre-paid order).
- If thecustomer is unsatisfied with the product delivered then he/she needs to mail us at firstname.lastname@example.org within 3 days from the date of receiving the parcel. We have two options for processing such returns :-
- Store Credit – We provide a Credit note/Discount Code of the same value as the product which is valid for 2 months for your next purchase i.e. customer can buy any other product available on the website against that store credit code within 2 months. Store Credit will be issued only after we receive back the product and validate the return.
- Bank Refund – We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) in your bank account within 10 working days.
If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand. Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
In both the cases, The Loom will arrange a pick-up from your place (reverse pick-up may not be available on selected pin -codes). Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return package from you.